Returns & Warranty
BAI Europe sells to professional buyers. This page summarises how returns and warranty claims work; the full rules are in our Terms of Sale (Articles 4 and 6).
Delivery checks
Check the apparent condition of your products on delivery. Any reservation must be noted on delivery and confirmed to us in writing within 3 days of receipt, at contact@europe-bai.com. Products whose non-conformity is duly proven are replaced at our expense as soon as possible.
Returns
As sales are concluded between professionals, no statutory right of withdrawal applies. On a strictly commercial and exceptional basis, a return may be accepted only with our prior written agreement, and only if all of the following conditions are met:
- the machine has never been used;
- the original packaging is intact;
- all accessories are complete;
- there is no damage, impact or sign of use whatsoever.
The initial delivery costs, the return costs and the organisation of the transport are borne by the buyer and are the buyer's responsibility. We can suggest a partner carrier; you may also use a carrier of your choice, under your sole responsibility. The return address is communicated when the return is confirmed. Do not send anything back without our written agreement.
On receipt, a full inspection is carried out. Any damage or non-conformity will give rise to charges for repair, reconditioning or restocking.
Warranty
Machines are covered by a 2-year contractual warranty from the date of delivery, against non-conformity and hidden defects in materials, design or manufacture. Report any defect in writing within 10 days of discovering it. We diagnose the fault remotely with you and ship the replacement part from our European hub, with the fitting procedure. Labour and technician travel are not covered. Normal wear, misuse, lack of maintenance and the other exclusions listed in Article 6 of our Terms of Sale are not covered.
Contact
Email: contact@europe-bai.com