Shipping Policy

This policy explains where we ship, how long it takes and what it costs.

Where we ship

We ship across [TO COMPLETE: shipping zones, e.g. mainland Europe]. If your country is not available at checkout, contact us at communication@maisonbroderie.com for a quote.

Processing time

In-stock consumables and spare parts are usually dispatched within [TO COMPLETE: e.g. 1-3 business days]. Machines and made-to-order items have a longer lead time, indicated on the product page or confirmed with you before shipment.

Delivery times

Estimated delivery: [TO COMPLETE: e.g. 3-7 business days within the EU] after dispatch. These are estimates and not guaranteed dates.

Shipping costs

Shipping costs are calculated at checkout based on destination, weight and dimensions. Machines are shipped on a pallet by a specialist carrier; costs are confirmed before you pay.

Customs & duties

For deliveries outside the EU customs union, any customs duties or import taxes are the customer's responsibility.

Tracking

You will receive a tracking link by email once your order ships.

Damaged or lost parcels

Inspect your delivery on arrival. If the packaging or goods are visibly damaged, note it with the carrier and contact us within [TO COMPLETE: e.g. 48 hours] at communication@maisonbroderie.com with photos so we can help quickly.

Our warehouse

Parts and service are handled from our European hub near Avignon (Entraigues-sur-la-Sorgue), which keeps delivery of spare parts fast within Europe.

Contact

Email: communication@maisonbroderie.com